Politique de remboursement

Exchange Policy

We offer exchanges within 14 days of delivery. We do not accept returns for refunds at this time.

Eligibility

  • Item must be unworn, unwashed, unaltered, with all tags attached and in the original packaging.

  • Final-sale items and gift cards are not eligible.

How to start
Email info@shopskien.com with your order number, the item/size you’d like to exchange, and the reason. We’ll confirm availability and send instructions.

Shipping & fees

  • Return shipping to us is at the customer’s expense.

  • Original shipping costs are non-refundable.

  • We ship your exchange once the original item is received and inspected (allow 3–5 business days for processing).

  • If the requested item is unavailable, we’ll issue store credit (no expiry).

Damaged or incorrect items
If something arrives damaged or incorrect, contact us within 7 days with photos so we can make it right.

Where to send
SKIEN — Exchanges
710 rue Shearer, Montréal, QC, Canada, H3K 2J4